Veterinary Customer Success Manager

Location:

New Jersey

About the Company

Scopio Labs is bringing microscopy into the modern era. Scopio has developed a breakthrough digital platform based on computational imaging that is capable of scanning microscope slides at the highest resolution on the planet, yet with significantly lower hardware costs than existing solutions. On top of its breakthrough imaging platform, Scopio is building a connected network of microscopy experts and powerful AI-based tools. We’re reducing human error, speeding up turnaround time, and increasing accuracy wherever the microscope plays a role in the diagnostic process.

About the Role

This position will be instrumental in building and maintaining strong customer relationships, tracking usage and performance and fulfilling every day customer needs. They will apply their experience working in busy vet hospitals to help new and existing users adopt our innovative technology, while keeping them up to date on our evolving platform and how to optimize results. Responsibilities: Become like a member of the teams of our veterinary customers, dedicating yourself to their successful outcomes Maintain high levels of customer engagement and satisfaction, with emphasis on case management and quality results Provide onsite and online training to veterinary customer practices Monitor customer product usage and satisfaction, gathering feedback to identify and provide solutions for common challenges. Coordinate with tech support and other departments to optimize customer experience Design and implement programs and ideas to boost product adoption and usage Help drive customer references and case studies

Requirements

Required skills and attributes:

  • Experience working in a busy veterinary hospital A MUST, specialty / emergency a plus
  • Team player willing to work hard, jump in and support growth by building new systems and processes
  • Hungry, proactive and motivated self-starter, able to work independently and effectively
  • Strong written and verbal communication
  • Comfortable with ‘on your feet’ public speaking for lunch and learns and other presentations
  • Able to process multiple issues simultaneously, driving them to successful resolution
  • Digitally and technologically savvy
  • Well-organized with experience in database management
  • After COVID-19, this position will be office based. The ideal candidate will be located in either the metro / west Philadelphia area or in North Jersey.

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