Technical Expert

Location:

Tel Aviv, Israel

About the Company

Gauzy is focused on Material Science and Nanotechnology, and is the market leader in the development and production of LCG® (Light Control Glass) products. As the only company in the world that is working with both SPD and Liquid Crystal technologies, Gauzy brings LCG® to our daily life. Every window, from cars to buildings, can potentially be redefined.

About the Role

We’re looking for a Technical Expert to join our Global Services team. The Global Service team is a critical part of Gauzy, as it affects many aspects of our operations and comes in direct contact with most internal Gauzy teams as well as external partners, distributors, and customers.

Requirements

  • Degree in Engineering / Practical Engineering in the HW electronics field
  • At least 3 years of experience in the field of Customer Service in the HW / System
  • Experience with DVM and soldering capabilities
  • Logical thinker & strong problem solving / troubleshooting skills
  • Strong record keeping and documenting capabilities
  • Experience in SAP – an advantage
  • Highly motivated, positive, independent, and result driven, with desire and ability to learn
  • Excellent written and verbal interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audience
  • Willingness to travel abroad – up to 25% a month
  • Written and oral fluency in English. Other languages – advantage

Job Responsibilities:

  • Technical focal point for customers in Israel and abroad
  • Supporting incidents, troubleshooting of hardware and software installations, and infrastructure build-outs for new projects
  • execute customer training on the technology and production process
  • Regularly collaborate with the sales department to evaluate and implement technical solutions for new opportunities
  • Work closely with the R&D department to investigate the root cause of technical issues reported by customers
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