Technical Expert


Tel Aviv, Israel

About the Company

Gauzy is focused on Material Science and Nanotechnology, and is the market leader in the development and production of LCG® (Light Control Glass) products. As the only company in the world that is working with both SPD and Liquid Crystal technologies, Gauzy brings LCG® to our daily life. Every window, from cars to buildings, can potentially be redefined.

About the Role

We’re looking for a Technical Expert to join our Global Services team. The Global Service team is a critical part of Gauzy, as it affects many aspects of our operations and comes in direct contact with most internal Gauzy teams as well as external partners, distributors, and customers.


  • Degree in Engineering / Practical Engineering in the HW electronics field
  • At least 3 years of experience in the field of Customer Service in the HW / System
  • Experience with DVM and soldering capabilities
  • Logical thinker & strong problem solving / troubleshooting skills
  • Strong record keeping and documenting capabilities
  • Experience in SAP – an advantage
  • Highly motivated, positive, independent, and result driven, with desire and ability to learn
  • Excellent written and verbal interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audience
  • Willingness to travel abroad – up to 25% a month
  • Written and oral fluency in English. Other languages – advantage

Job Responsibilities:

  • Technical focal point for customers in Israel and abroad
  • Supporting incidents, troubleshooting of hardware and software installations, and infrastructure build-outs for new projects
  • execute customer training on the technology and production process
  • Regularly collaborate with the sales department to evaluate and implement technical solutions for new opportunities
  • Work closely with the R&D department to investigate the root cause of technical issues reported by customers
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