Implementation Lead

Location:

Netanya, Israel

About the Company

TytoCare is a leading company in the booming field of telehealth and also in the fight against COVID-19. The TytoCare platform enables health system, payer and employer customers to roll out next generation telehealth solutions for consumer and professional users.

About the Role

TytoCare is looking for an Implementation Lead to execute, manage and support the company’s global implementation projects with TytoCare’s telehealth platform and connected medical devices. Responsibilities: Building and managing implementation projects and establishing working relationship with customers to become their trusted contact person for both technical and functional aspects. Plan, Implement, Customize and manage the TytoCare solution at existing and new customers Plan and implement software integration activities with customers’ IT systems. Diagnose software and hardware malfunctions and interact with the software development groups to identify and resolve problems. Monitor, gather and analyze data to accelerate adoption and create management reports. Interacting with customer project managers, doctors, healthcare professionals, IT teams. Serve as a technical and product expert to work with customers to define the best user experience Handle the technical aspects hands-on, i.e. training personnel, setting the needed environment, solving technical issues. Collecting feedback and customer requirements and work with the product and R&D teams to address such feedback.

Requirements

  • 3+ years’ experience in SW/HW customer support, customer success, implementation project management, application engineering or other related roles of implementation – Must
  • Experience in medical devices or healthcare IT companies – advantage
  • Technical orientation in SW/HW and experience dealing with networks, Wi-Fi, servers, mobile apps.
  • Technical academic degree – Computer Science, Bio-Medical Engineering, Industrial Engineering – Advantage
  • Excellent communication skills with customer facing ability
  • Ability to support worldwide customers, including off-hours
  • Availability to travel to customers as needed
  • A team player with can-do approach and great interpersonal skills
  • Fluent verbal and written English – Must

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